Exchange and Buyback Policy

A K DAGINAWALA

🟡 BUYBACK & EXCHANGE POLICY

For over a century, A K Daginawala has stood for trust, craftsmanship, and transparency in fine jewellery. Our Buyback & Exchange Policy ensures that your investment in our creations remains secure and rewarding.

This policy applies to all jewellery and precious items purchased directly from A K Daginawala showrooms or through our official website www.daginawala.com. It covers Gold, Diamond, Moissanite, Lab-Grown, Platinum, and Silver Jewellery, as well as Gold Coins and Bars. Buyback or exchange can be availed after 14 days from the date of purchase. The original invoice and valid identity proof must be presented at the time of return or exchange.

📌 Gold & Diamond Jewellery – Complete FAQs

🔹 Gold Jewellery

Q1. Are your gold jewellery pieces hallmarked?

Yes. All our gold jewellery is BIS-hallmarked, guaranteeing purity and authenticity as per Indian government standards.

Q2. What is the difference between 14K, 18K, and 22K gold?

  • 22K Gold (91.6%): Best for plain jewellery.
  • 18K Gold (75%): Ideal for diamond & gemstone jewellery.
  • 14K Gold (58.5%): Stronger and perfect for daily wear and ideal for diamond & gemstone jewellery.

Q3. Do you offer buyback or exchange on gold jewellery?

Yes. We offer lifetime exchange and buyback on gold jewellery at prevailing gold rates (excluding making charges).

Q4. Why does the price of gold jewellery vary daily?

Gold rates fluctuate daily in the global market. Our jewellery prices are updated regularly to reflect current gold rates.

🔹 Diamond Jewellery

Q5. How do I know the diamonds are genuine?

Every diamond is certified by reputed labs like GIA, IGI, or SGL. You’ll also receive a certificate with details of cut, clarity, carat, and color.

Q6. What are the 4Cs of diamonds?

  • Cut: How well the diamond is shaped.
  • Color: Ranges from colorless (best) to yellow.
  • Clarity: Purity, fewer inclusions means higher value.
  • Carat: Weight of the diamond.

Q7. Do you offer buyback/exchange for diamond jewellery?

Yes. Diamond jewellery can be exchanged based on our policy, with the diamond value adjusted as per certification.

Q8. Do you provide solitaire diamonds?

Yes, we offer certified solitaires with detailed grading reports.

🔹 Payments & Security

Q9. What payment methods do you accept?

We accept credit/debit cards, UPI, and net banking.

Q10. Is it safe to pay online?

Yes. Our payment gateway uses 100% secure encryption, ensuring your data is protected.

Q11. Do you offer EMI options?

We are working on EMI plans with credit cards and financing partners.

🔹 Shipping & Delivery

Q12. How long does delivery take?

Most orders are delivered within 7–10 business days. Customized designs may take longer.

Q13. Do you offer international shipping?

Yes, we ship worldwide with secure, insured shipping partners.

Q14. Is my jewellery insured during shipping?

Yes. All shipments are fully insured until delivered to your doorstep.

Q15. Can I change the delivery address after placing my order?

Yes, you can update your shipping address before dispatch by contacting our support team.

🔹 Returns, Exchanges & Warranty

Q16. What is your return policy?

We offer a hassle-free return within 15 days (depending on the product) if the jewellery is unused and in original condition.

Q17. Do you offer a lifetime warranty?

Yes, our products come with a lifetime warranty on gold purity and diamond authenticity.

Q18. How do I initiate a return/exchange?

You can request a return online or call customer support. Our logistics partner will collect the item securely.

🔹 Customization & Services

Q19. Can I customize my jewellery?

Yes. You can select metal type (yellow, white, rose gold), purity (14K/18K/22K), and diamond quality as per preference.

Q20. Do you provide engraving services?

Yes. Personalized engraving is available on rings, pendants, and select designs.

Q21. Can I resize a ring or bangle after purchase?

Yes. We offer one free resizing (where design permits). Additional resizing may be chargeable.

🔹 Jewellery Care

Q22. How should I care for my gold and diamond jewellery?

  • Avoid exposure to chemicals, perfumes, and lotions.
  • Clean gently with mild soap and a soft brush.
  • Store in a soft pouch, separate from other jewellery.

Q23. Can I wear jewellery daily?

Yes, but for longevity, avoid wearing while swimming, gymming, or doing heavy work.

Q24. What do I do if a diamond becomes loose or falls out?

Bring it to our store or ship it to us—we provide repair and stone replacement services.