FAQ
Gold Jewellery
Are your gold jewellery pieces hallmarked?
Yes. All our gold jewellery is BIS-hallmarked, guaranteeing purity and authenticity as per Indian government standards.
What is the difference between 14K, 18K, and 22K gold?
- 22K Gold (91.6%) – Best for plain jewellery.
- 18K Gold (75%) – Ideal for diamond & gemstone jewellery.
- 14K Gold (58.5%) – Stronger and perfect for daily wear.
Do you offer buyback or exchange on gold jewellery?
Yes. We offer lifetime exchange and buyback on gold jewellery at prevailing gold rates (excluding making charges).
Why does the price of gold jewellery vary daily?
Gold rates fluctuate daily in the global market. Our jewellery prices are updated regularly to reflect current gold rates.
Diamond Jewellery
How do I know the diamonds are genuine?
Every diamond is certified by reputed labs like GIA, IGI, or SGL. You’ll also receive a certificate with details of cut, clarity, carat, and color.
What are the 4Cs of diamonds?
- Cut – How well the diamond is shaped.
- Color – Ranges from colorless (best) to yellow.
- Clarity – Purity, fewer inclusions means higher value.
- Carat – Weight of the diamond.
Do you offer buyback/exchange for diamond jewellery?
Yes. Diamond jewellery can be exchanged based on our policy, with the diamond value adjusted as per certification.
Do you provide solitaire diamonds?
Yes, we offer certified solitaires with detailed grading reports.
Payments & Security
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, EMI options, and selected wallets. COD is available in eligible locations.
Is it safe to pay online?
Yes. Our payment gateway uses 100% secure encryption, ensuring your data is protected.
Do you offer EMI options?
Yes. EMI plans are available for selected credit cards and financing partners.
Shipping & Delivery
How long does delivery take?
Most orders are delivered within 7–10 business days. Customized designs may take longer.
Do you offer international shipping?
Yes, we ship worldwide with secure, insured shipping partners.
Is my jewellery insured during shipping?
Yes. All shipments are fully insured until delivered to your doorstep.
Can I change the delivery address after placing my order?
Yes, you can update your shipping address before dispatch by contacting our support team.